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Fundamentals of business process management

Marlon Dumas, Author ; Marcello La Rosa, Author ; Jan Mendling, Author ; Hajo A. Reijers, Author | Berlin : Springer | 2019

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from busines[...]