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Title:
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Talking on eggshells : soft skills for hard conversations
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Authors:
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Sam Horn, Author
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Material Type:
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book
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Publisher:
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Novato, Calif. : New World Library, 2023
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ISBN / ISSN / EAN :
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978-1-60868-849-4
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Format:
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360 p. / 20 cm
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Bibliography note:
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Includes bibliographical references and index
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Languages:
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English
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Class number:
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BF637.C45
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Subjects:
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Communication--Psychological aspects
;
Conflict management
;
Psychology
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Description:
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"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"--
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Permalink:
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https://isulibrary.isunet.edu/index.php?lvl=notice_display&id=12083
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